|
Broker Partners
Today, a consultant/broker is central to the design, development and implementation of an intelligent, cost-effective benefits package. COBRA Outsourcing Company markets our services exclusively through a national network of professional employee benefit brokerage and consulting firms. Together, we are committed to monitoring quality assurance and exceeding customer expectations.
Limit Liability
Companies who choose to outsource their COBRA administration need to know their vendor will take complete responsibility for their actions. At COBRA Outsourcing Company, our standard client agreement is unsurpassed in the industry. We have a contractual obligation to ensure our services are compliant with the latest federal COBRA regulations and rulings.
Total Compliance
COBRA Outsourcing Company's role is to coordinate every aspect of COBRA administration, from start to finish. Once our services are installed, the client has only to inform us of newly eligible plan members, qualifying events and to review our monthly management reports. From that point, our professional and dedicated staff assumes compliance administration responsibilities.
Aggressive Compliance Posture
Studies show that COBRA participants average 156% higher claim rates than those incurred by active employees-numbers that place a significant burden on client health plans. COCO aggressively enforces all timeframes and limitations under COBRA law. We remove the "emotion" from a COBRA event and focus strictly on the minimum standards and timelines associated with the regulations. COCO has realized an average reduction of 40% in the absolute number of active COBRA participants within three months of our installation.
Leverage Technology
Since its inception, COBRA Outsourcing Company has invested in cutting-edge technology to enhance and improve the services of the firm.
- All communication can be handled via the World Wide Web-from newly eligible plan members to qualifying event notification and monthly management reporting. Utilizing the power of the Web, we are able to respond and mail COBRA event letters and notices within 24 hours of notification.
- All incoming and outgoing phone calls are recorded in MP3 files, indexed and archived on DVD for immediate on-demand retrieval. This customer service feature of our firm reduces the possibility of miscommunication with qualified beneficiaries.
- All incoming and outgoing correspondence is scanned, indexed and archived for immediate on-demand retrieval.
- COBRA Outsourcing Company utilizes proprietary software developed, managed and maintained by COCO Development, LLC. We have constant and immediate access to the source code to respond quickly to updates and enhancements.
Dedicated Client Service Specialists
Each of our broker partner firms is assigned a dedicated Client Service Specialist (CSS). By integrating a full range of service and support, we assure our clients that their dedicated CSS has accountability and ownership for the client relationship. The CSS provides:
- Client Set-up and Installation
- COBRA Event Processing
- Carrier Interface (reinstatements and terminations)
- Month-end Status Reports
- End of Client Relationship Processing
|
