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When selecting an administration firm to handle your COBRA compliance, it is vitally important to understand exactly the breadth and depth of services provided. You will find the service of COBRA Outsourcing Company solves your administration headaches associated with these complex federal regulations.
The services of COCO appeal to the employer who desires:
- Complete indemnification and hold harmless protections from their administrator.
- Full Internet based service capabilities.
- Flexible and responsive service that bends to the client's current, future and, often, unique needs.
- A dedicated Client Service Specialist who is highly experienced, professional and vested in the total satisfaction of the client.
- A company whose CEO and COO can remember their very first client-one who continues to use COCO services.
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Program Installation
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Administrative development for web activation.
- Toll-free national customer service hotline.
- Install Client benefit plans and rates in our computer system database.
Monthly Compliance Services
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Assumption of responsibility for our services. We are contractually obligated to keep you in compliance.
- Includes all rate and plan design changes.
- Regular updates to plan member database.
- Toll-free national Client assistance hotline.
- Automatic recording of all incoming and outgoing calls in MP3 format for immediate on-demand retrieval.
- Updates to administrative manual and forms.
- Updates to COBRA Compliance System.
- Legislative Newsletters, Fax News and Legal Updates.
- Representation regarding COBRA related audits and penalties.
Department of Labor New Member Notification – GENERAL RIGHTS LETTER
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New hire HIPAA notices mailed via first class with proof of mailing.
- Document archiving for seven (7) years for positive proof of compliance.
- Toll-free national information hotline for new plan members.
HIPAA Special Enrollment Letters – Waiver of Coverage – GENERAL RIGHTS LETTER
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HIPAA Special Enrollment waiver notices mailed via first class with proof of mailing.
- Document archiving for seven (7) years for positive proof of compliance.
- Toll-free national information hotline for new plan members
Qualifying Event Notifications – SPECIFIC RIGHTS LETTER
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All notices sent via first class mail with proof of mailing.
- Spousal Qualifying Event Notices mailed via first class with proof of mailing.
- Qualifying Event election tracking.
- Second Qualifying Event election tracking.
- HIPAA certificates of coverage generated and mailed to the Qualified Beneficiary at time of Qualifying Event.
- HIPAA certificates of coverage generated and mailed to the Qualified Beneficiary at time of termination of COBRA rights.
- Duplicate HIPAA certificates generated and mailed up to two years after the Qualifying Event.
- Conversion Rights Notices sent 180 days before the end of the maximum continuation period.
- Coordination with FMLA and Unreimbursed Medical Expenses Spending Accounts
- COBRA election confirmation sent to Continuee and carrier or administrator, with confirmation to Client.
- COBRA rights termination notification sent to Continuee and carrier or administrator, with confirmation to Client.
- Monthly premium billing statements and confirmation of continued eligibility.
- Monthly enrollment status reports generated and posted to website.
- COBRA premium collection, reconciliation, remittance and reporting to Client.
- Grace period and termination letters printed and sent to continuees.
- Status change letters sent to each affected Qualified Beneficiary.
- Premium collection activities for NSF, stop payments and partial payments.
- Document archiving for seven (7) years for positive proof of compliance.
- Toll-free national information hotline for Qualified Beneficiaries.
- Other ancillary and ongoing support services pertaining to each Qualified Beneficiary.
COBRA Take-Overs
- Re-notification to all current Qualified Beneficiaries with proof of mailing.
- All services associated with Qualifying Event Notifications.
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